本课程向学生介绍商业环境中沟通的基础知识. 完成本课程后, students will be able to identify the types and purposes of various 业务 documents; create messages using appropriate channels for delivery based on context, audience and purpose; understand the effect of technology, 比如社交媒体, on 业务 communication; and identify 道德, 跨文化, 以及商务沟通中的跨国问题.